Refund Policy

Returns

We do offer refunds within 30-Days of receiving the item. If you decide you would like a refund within 30 days, please contact us for the return address via email info@ataslifestyle.com.

There will be a $15 USD restocking fee for any returns or cancellations after 30 minutes of order being placed.

As the customer, you are in charge of purchasing the return shipping label and getting the unit back to our specified address. Until the unit is in our possession, we will be unable to process any kind of refund.

When we receive the unit we will asses it for any forced damage. As long as the unit Is in a reasonable condition, we will accept your return.

We reserve the right to deny refunds if the unit is forcefully damaged or abused.

If your refund is accepted, it will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Warranty

We offer a 1 year full warranty that covers any possible product defects. If anything happens to your unit, please contact us to see if it will be eligible for a replacement through our warranty system.

Our warranty covers battery, motor and attachment issues. We will not replace units that have been forcefully damaged.

We reserve the right to deny replacements for units that appear to be forcefully damaged or abused.

Denied Packages from Customs

As stated in our shipping policy, each customer is in charge of paying their countries import fees and taxes. If you decline to pay your duties and your order is returned to us, we will refund you the purchase amount less all shipping/customs costs. The exact amount will be given to you via email when receiving your returned amount. Please note: when a package is returned to us, we pay shipping prices twice, once for the original shipment and another time for it to be returned, both these costs will be deducted from your refund amount.

Lost or stolen packages

Any package that is confirmed to be lost via it's tracking information will be refunded or reimbursed with another unit. Please contact us if this happens.

Orders that are confirmed to be delivered via tracking information are not eligible for reimbursement from . Orders made with Insured Shipping are fully insured. Orders made with Standard Shipping are partially insured.

Please contact us if any of these problems arise and we will do whatever we can to find a solution.

Refund Amount

Please note that all refunds or cancellations will be your purchase price minus any transaction or shipping/customs fees that may occur.

Email us at info@ataslifestyle.com for any questions on returns.

 

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