FAQs

ORDERS & SHIPPING

QUESTIONS ABOUT ORDERS?

HOW DO I PLACE AN ORDER?

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

HOW SECURE IS MY ONLINE ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

ARE THERE ANY EXCHANGE RATES?

OH NO! I NEED TO MODIFY MY ORDER

HOW DO I CHANGE OR CANCEL MY ORDER?

HOW DO I KNOW IF MY ORDER HAS BEEN CONFIRMED?

WHAT SHOULD I DO IF I DIDN'T RECEIVE A CONFIRMATION?

QUESTIONS ABOUT SHIPPING?

DO YOU SHIP INTERNATIONALLY?

HOW MUCH IS SHIPPING?

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED TO ME?

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

WHEN WILL MY ORDER BE PROCESSED?

ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY ORDER ON THE WEBSITE?

WILL I BE CHARGED CUSTOMS AND TAXES?

WHY IS MY SHIPMENT NOT UPDATING?

HELP! THERE'S A PROBLEM WITH MY SHIPMENT!

GENERAL

RETURN/RETURN POLICY

WHAT IF I RECEIVED A DAMAGED PRODUCT?

WHAT IS YOUR REFUND POLICY?

HOW DO I RETURN AN ITEM?

WHAT IF THE ITEMS I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

WHEN WILL I RECEIVE MY REFUND?

OTHER QUESTIONS?

WHERE ARE YOU BASED?

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

I AM HAVING TROUBLE PLACING AN ORDER ONLINE, DO YOU TAKE PHONE ORDERS?

I SENT YOU AN EMAIL, WHEN WILL YOU REPLY?

STILL HAVE QUESTIONS?

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